FAQ link mega

For identity verification (KYC), you will need to upload a clear, legible photo of your Malaysian identity card (MyKad) — both front and back. Ensure your name, IC number, and date of birth are clearly visible. The review process is typically completed within 1 to 24 hours. KYC verification allows you to make unlimited withdrawals and access all exclusive promotions at link mega.

No. Each individual is only permitted to have one account only at link mega. Registering multiple accounts violates our Terms and Conditions and may result in all associated accounts being suspended. If you are experiencing issues with an existing account, please contact our customer support team for assistance instead of opening a new account.

Click the link "Forgot your password?" on the Login. Enter your registered phone number and we will send an OTP code via SMS. Use the code to set a new password. Make sure your new password contains at least 8 characters with a combination of uppercase letters, lowercase letters, numbers and symbols for better security.

The minimum age requirement is 18 years old. link mega is committed to responsible gaming and strictly prohibits any underage individual from registering or using this platform. All accounts are subject to age verification during the KYC process. Any account found to be owned by an underage individual will be terminated immediately.

link mega supports a variety of popular deposit methods in Malaysia, including:

• Online bank transfer — Maybank, CIMB, Public Bank, RHB and others
• Digital wallets — Touch 'n Go eWallet, GrabPay, Boost
• QR service — DuitNow QR
• ATM deposit slip or bank counter receipt

Deposits are usually processed within a few seconds to 5 minutes depending on the chosen method. For more information, visit the Deposit ours.

Withdrawals at link mega are processed quickly. For withdrawals to local Malaysian bank accounts, funds typically arrive within 15 minutes to 2 hours during office hours. Withdrawals made at night or on weekends may take slightly longer depending on the bank's operating hours. Approved withdrawals cannot be cancelled.

General limits are as follows:

• Minimum deposit: RM 30 per transaction
• Maximum deposit: RM 50,000 per transaction (depending on method)
• Minimum withdrawal: RM 50 per transaction
• Maximum withdrawal: RM 30,000 per day (for KYC-verified accounts)

Limits may vary depending on your account status and selected payment method. Accounts that have completed KYC verification enjoy higher withdrawal limits.

If your deposit has not reflected after 15 minutes, please take the following steps:

• Check the payment slip or receipt to confirm the transaction was successful
• Ensure the amount transferred is exactly the same as the amount stated
• Contact our customer support via Live Chat and provide proof of payment (screenshot of receipt)

Our team will review and credit your account promptly once the payment is confirmed.

New link mega members are eligible for Welcome Bonus that is highly rewarding. This bonus typically comes as a percentage match on your first deposit, plus free spins on selected slots. This offer is only available for the first deposit and must be claimed within the designated period after registration. Check the promotions page in your account to see the latest offers.

The rollover requirement is the total wagering amount you must reach before bonus funds can be converted to cash and withdrawn. For example, if you receive a RM100 bonus with a 5x rollover requirement, you need to place bets totalling RM500 before a withdrawal is permitted. Rollover requirements vary by bonus type — please read the terms of each promotion carefully before claiming.

Yes. link mega values member loyalty with a variety of ongoing reward programs:

• Daily loyalty bonus — Automatic rebates based on daily wagering volume
• Weekly promotions — Weekly reload bonuses and cashback
• Festive season offers — Special promotions for Hari Raya, Chinese New Year, and more
• VIP Program — Exclusive benefits for highly active members

Log in to your account regularly so you never miss any promotions.

link mega offers over 5,000 games from internationally accredited providers, including:

• Slots — Hundreds of titles from Pragmatic Play, Spadegaming, Joker, Habanero, and more
• Live Casino — Baccarat, Roulette, Blackjack, Sic Bo with real dealers 24/7
• Sports Betting — Malaysia League, EPL, NBA, UFC and 30+ sports
• Fish Shooting — Fun arcade games with real cash prizes
• Wagering — A wide range of live and pre-match betting markets

Yes, your balance is completely safe. The link mega system records all game transactions in real time. If a disconnection occurs during an ongoing slot round or baccarat hand, the system will automatically complete the round based on the valid outcome and credit or debit your balance accurately. You can check your game history in your account to confirm that all transactions have been recorded correctly.

Most slot games at link mega offer free demo mode that lets you try games without using real money. This is ideal for new players who want to understand how a game works before placing real bets. However, demo mode does not offer real cash winnings — to win money, you need to play using your account balance.

Your data security is our top priority. link mega uses 256-bit SSL encryption for all data communications between your device and our servers. Your personal information is stored in a protected database and is never sold or shared with third parties without your consent. For more information, read Privacy Policy ours.

To enable 2FA, log in to your account and go to the Security Settings. Select the "Two-Factor Authentication" option and follow the activation instructions, which involve verifying your phone number. Once enabled, every login will require an OTP code sent to your phone number as an additional security layer. Highly recommended for all members.

Act immediately:

• Change your account password immediately via the Login
• Check your login history in account settings and end all unrecognised active sessions
• Contact our support team via Live Chat to report the incident and temporarily freeze your account if necessary
• Review your transaction history to identify any suspicious activity

link mega will never ask for your password through any communication channel.